Complimentary shipping for all orders within Singapore.
We provide international shipping worldwide. Shipping fees are at a flat fee of SGD 80.
All shipments outside of Singapore may be subject to applicable charges (i.e. duties, custom tariffs, government service taxes) at the destination country.
Applicable charges imposed by the destination country will be borne by the customer.
The international shipping fee is exclusive of these charges.
All orders are dispatched from Singapore between Mondays to Fridays.
All orders will be packed and shipped within 48 working hours and a confirmation e-mail will be sent to the customer.
The orders will be delivered via courier to the customer’s premises.
Delivery is expected between 12pm to 8pm, Mondays to Fridays, except for public holidays.
Orders placed on a public holiday will be shipped on the following working day.
A one-time exchange of full-priced item is applicable for unworn merchandise within 14 days from the date of purchase with proof of original invoice. All customized or Made-to-Order (“MTO”) jewelry pieces will not be exchangeable nor refundable.
In the event the purchased item is damaged, kindly contact us via e-mail within 24 hours with photos of the defect jewelry piece.
Our items are mostly one-of-a kind, and may contain jade pieces that vary slightly in shape, size and/or colour from another similar piece. In event of an exchange, we will endeavour to replace the item with another piece that matches the shape, size and/or colour of the original piece as close as possible.
Should any replacement pieces be out of stock, an exchange of another design piece (with the same value of the damaged piece) is allowed.
For more enquiries, please contact us via e-mail at email@example.com, and we endeavour to respond back to you within 3 working days.